FABRIC-COMPANY Ltd

ORDERS

When you place your order you will receive an e-mail from us confirming receipt of your order.
As we process your order, we will inform you by email if any products are unavailable.
All payments for online orders are taken in full at the time of order.

The minimum order is usually one metre of fabric or one roll of wallpaper, unless the fabric or wallpaper company impose different quantities. Thereafter, you can order fabric in 10 cm increments, in using dot (.) to separate decimals.

We do not cut by pattern repeat.

DELIVERY

Please have a look at the INFORMATIONS / DELIVERY menu.
Delivery times are approximate, usually 4-10 days and we will not be held liable for any compensation as a result of any unexpected delays.
All goods are subject to availability. Should a fabric or wallpaper be out of stock, we will contact you as soon as we are advised by the fabric or wallpaper company, so that you may decide whether you wish to wait for this item, or to cancel your order. A full refund will be given if for any reason your order cannot be fulfilled by the Fabric Company within the required time-scale.

If you have asked us to send fabric to a third party eg curtain maker or upholsterer it is your responsibility to ensure that the correct fabric has been received before making up commences.

The couriers will only attempt two deliveries, after two delivery attempts the goods will be held at your local depot for a 5 day waiting period before they are automatically returned to us. The driver will leave an attempted delivery card if no-one was available to sign for the parcel. If you wish for your goods to be left in a safe place then this can be requested by adding instructions in the additional comments box at checkout. If 'left safe' the driver will leave a card to explain where the good have been left.

After one delivery attempt a second delivery will be made automatically the next working day (Mon-Fri between 7:30-17:30)

After two attempted delivery cards have been left, goods will need to be collected from your local depot. Instructions and details of the number and address for your local depot can be found on the attempted delivery card. The depot will need your consignment number and two forms of identification, one of which must be a photo ID in order to release the goods.

Drivers Licence, Passport, Utility Bill or Bank Statement

Please note that cards will not be left in communal area (flats or communal buildings)

For international delivery (outside EU), your country customs duties must be paid at receipt.

RIGHTS AND LIABILITY

Fabrics such as silks and linens often have natural characteristics. We cannot accept returns for such natural occurrences.

We cannot guarantee that there will not be shrinkage in the fabric subsequent to purchase and make up. Always make allowances for possible shrinkage when making curtains and loose covers. Most fabrics tend to shrink when laundered, cleaned or to a lesser extent whilst in use, in certain atmospheric conditions. Atmospheric conditions may vary between our workroom and your house and in different weather and seasons. We cannot control these conditions and therefore cannot accept responsibility for movement or the general appearance in curtains or blinds when hung. Heavier fabrics may react to changing humidity; and the control of humidity in a room remains the customer’s responsibility. 5 – 6% shrinkage is considered normal for fabrics not claimed to be shrink resistance. We recommend generous hems loosely stitched in case lengthening is necessary due to any of the above-mentioned points. The cost of making such alterations remains the responsibility of the customer. Please ensure that you have ordered sufficient material to complete the work, as it may not be possible to obtain exactly the same shade at a later date due to minor dye batch variations.

RETURNS

No claims can be considered after fabric or wallpaper has been cut or made up. Alleged faults in our goods must be reported to us within 7 days of receipt of those goods otherwise claims
cannot be considered. Claims for non-delivery must be made within 15 days of invoice date. Returns for any other reason apart from faults must be made within 28 days of the invoice date and will be subject to a handling charge of 25% of the value of the goods. The customer will be charged for the return carriage.

PRICING

Prices are subject to change.

LAW AND ARBITRATION

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

DATA PROTECTION AND PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

All personal information that you provide, including email and postal addresses, will be held securely and in the strictest confidence. It will be used to fulfil your order with us.

OUR DETAILS

Fabric-company Ltd

71-75 Shelton Street

Covent Garden

LONDON WC2H 9JQ

+44 20 8123 3099